Refunds, Returns & General Policies
At Blue Dogs Sports we love nothing more than keeping our loyal customers happy. We sell only the highest quality products, so it's highly unlikely you will be anything less than delighted with your purchase. In the event that you are unsatisfied with a product purchased from Blue Dogs Sports, please let us know via email (sales@bluedogssports.com.au) and we will respond within 24 hours.
Policy - Sales & Payments
Our standard sales policy requires a 50%, non-refundable deposit to be paid prior to commencing production of custom orders. The remaining 50% is due and payable PRIOR to the goods being sent by us. This payment is only deemed to have been received when cleared funds is received by us. Any unpaid or part paid orders WILL NOT dispatched prior to receiving payment in full.
Policy - Refunds & Returns
We are not required to provide a refund or replacement if you change your mind, but you can choose a refund or exchange if an item has a major problem. This is when the item:
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
Please refer to the table below for all our manufacturer warranty periods and guidelines in relation to our cricket equipment. The warranty period commences from the date of purchase.
Please note, customers will be responsible for returning warranty claim products to us along with proof of purchase for assessment.
Policy - Sales & Payments
Our standard sales policy requires a 50%, non-refundable deposit to be paid prior to commencing production of custom orders. The remaining 50% is due and payable PRIOR to the goods being sent by us. This payment is only deemed to have been received when cleared funds is received by us. Any unpaid or part paid orders WILL NOT dispatched prior to receiving payment in full.
Policy - Refunds & Returns
We are not required to provide a refund or replacement if you change your mind, but you can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn't do what we said it would, or what you asked for and can't be easily fixed.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
Please refer to the table below for all our manufacturer warranty periods and guidelines in relation to our cricket equipment. The warranty period commences from the date of purchase.
Please note, customers will be responsible for returning warranty claim products to us along with proof of purchase for assessment.
|
Product Type |
Warranty Period |
Warranty Cover |
|
CRICKET BAT |
6 months |
- Broken handle/split cleft/large shoulder crack. - Warranty DOES NOT cover toe damage due to jamming down on a yorker. - Bats must have extratec and/or oil applied during preparation to be eligible for warranty. |
|
PROTECTIVE |
3 months |
Split seams or stitching |
|
BAGS |
3 months |
Split seams or stitching/broken zipper/wheel fault |
|
FOOTWEAR |
6 months |
Split seams or stitching/spike blowout/sole separation |
|
HELMETS |
6 months |
Broken micro adjustment feature - does not cover any damage caused by impact of a cricket ball |
This warranty is provided in addition to consumer guarantees and does not limit or replace them.